IT Support London
IT Support, Cyber Security, Technology Roadmap, Disaster Recovery, and much more for all our clients
Contact us and find out how we can provide fast but exceptional IT Support for your London Organisation!
CSAT Score March 2024: 97%
Clients Under Our Care: 60+
Cyber Attacks on clients: 0
Average Response Time: Under 30 mins
Problems We Solve
We’ve heard many of the same problems from prospects that are now our clients, have a look at some listed to the right and see whether we are talking about the issues you’re currently facing?
Ongoing IT issues?
Feeling discouraged after spending hours attempting to solve IT problems without success?
Worried that your systems could go down, preventing staff from working and loosing you money?
Not sure if you’re using the right technology to work efficiently?
Purple Cloud IT work with many Businesses in London that have faced the same issues as you, we keep their systems running smoothly so they can concentrate on their Business and not waste time on IT. We assist our clients in advancing their digital transformation, enabling them to work efficiently with their tech. As a leading technology company, we can support your business whether your offices are located in the South West or in London.
Concerned about Cybersecurity?
Concerned that your staff might not be working securely from home?
Not sure if your business is prepared for a Cyber Attack?
No clue in how to detect if your business has actually suffered a Cyber Attack?
We aid numerous businesses like yours in safeguarding against Cyber Attacks. With the ever-changing tech sector, we utilize the latest technology and user training to provide our clients with the confidence to work both in the office and remotely, without the fear of being compromised by a cyber attack.
IT Support London
IT Support Central London Office
10 Lower Thames Street
London
EC3R 6AF
Why should London organisations Work With Us?
5 reasons why we’re the wise choice for your business:
We Take Ownership
Your tech problems are our concern. We can manage your vendors and resolve issues, saving you time and reducing stress!
No Geek Speak
We won’t bombard you with technical jargon. Instead, we’ll answer all your questions in simple, easy-to-understand language. You won’t hear any ‘geek speak’ from us!
100% Customer Satisfaction
We still have clients that have been with us from the start. 20+ years in customer service has taught us a thing or two!
Fast Response
Calls are responded to immediately and tickets logged via our app are answered within 30 minutes. With regular reviews, we ensure that you remain productive and on the right track.
Technology Business Reviews
Regular reviews help keep you productive and on track. Our clients love their personalised IT roadmap.
FAQs
We’ve put together a list of FAQs but please get in touch if you can’t find an answer to a question you have, just contact us here.
Does my Business need IT Support?
Firstly, you’re probably here because you’re asking that very question about your organisation!
Up until now you may have been trying to work out solutions to IT issues yourself, even though it may not be part of your job description (or something you even want to do!)
You often find yourself frustrated because you can’t resolve IT issues despite spending hours of time researching and trying different things.
You’re also not confident that your organisation is protected from Cyber Attack.
We not only take that load of you, but can actually help your organisation save money on the long-term by helping optimise your use of technology.
Is my Business ready for a Cyber Attack?
We ask every business this question! Are you ready for a cyber attack!? Its not a matter of IF you will suffer a cyber attack, its WHEN!
If any IT firm says they can protect 100% against a cyber attack, they are lying to you!
You need to be prepared to overcome any cyber attack so that any downtime is reduced to the absoloute minimum.
When we onboard you as a client, we will conduct a full cyber security audit and help you implement important changes to improve the security of your organisation. This is included as standard with all our clients.
Will you improve my Businesses IT?
We offer premium outsourced IT Support services for London Firms, with this in mind we believe your computer consultant should routinely conduct roadmap meetings with you to look for new ways to help improve your operations, lower costs, increase efficiencies and resolve any recurring problems that may be arising.
We will align your organistion with cyber essentials (for example)
We will look at what onsite technology you have and whether we can make you fully cloud based, which in terms can improve your organisations data security, provide cost savings, and reduce disruption to your business.
Do you have enough technicians to cope with my demands?
We keep a close eye on the volume of remote and onsite calls we receive. If we notice even a slight dip in our response times, we bring more staff on board to ensure we’re always providing top-notch service!
You don’t want to find that the moment you need a problem fixing, the only person that can help is away on holiday. Any IT firm should have enough technicians who know and understand your network and business to be able to help you at all times.
Do technicians arrive on time and dress professionally?
Any technicians working on your network is a part of your staff while they are there. We believe technicians should be true professionals that you would be proud to have in your office. Professional attire, punctuality, and tidiness are essential. We dress appropriately, arrive on time, and clean up after ourself!
Do you provide remote and onsite support?
Yes! Most of our support can be done remotely (at a reduced rate from our Cornwall offices), but we can also send a support engineer on site when required. Our clients also have regular business meetings with one of our accounts managers. The key for us is providing an exceptional customer experience whether that is remotely or onsite.
You have Offices in Cornwall and London?
Our main office is located in Cornwall, with an additional branch in the City of London area. This allows us to offer competitive remote support services, as the majority of our staff are based in Cornwall, where overhead costs are lower compared to other IT support companies in London. Need IT Help London area, get in touch with us!
Do you support Windows and Macs?
Yes to all! We support all the major operating systems with experts in each of them.
Many organisations we support either use Windows, MACs or both! Its a preference for each organisation.
Although we only support Microsoft 365 instead of GSuite, Microsoft Office 365 runs perfectly well on both Windows and MACs.
We use both MACs and Windows devices at our offices so are quite use to supporting both operating systems.
Will you help with my 3rd party applications?
We take full responsibility for all your IT issues. If you encounter a problem with a third-party application, we’ll work with the support company until the issue is resolved.
When we onboard a client, we ask for all your suppliers (who supply your internet, telephones etc) so we can contact them on your behalf to assist with issues. Its just another way you can delegate certain issues to us.
Will you talk Jargon to me?!
We do talk jargon…. BUT only internally between ourselves or to other IT companies.
It’s our policy to avoid using technical jargon when communicating with our customers!! But if you want us to talk Jargon, we will only be too happy to do this!
Our technicians will always explain things in plain English, so you never feel overwhelmed or confused. After all, you’re an expert in your field, not ours, and we want to make sure you understand everything clearly.
Will I only hear from you if I contact you?
We regularly schedule meetings with all our clients to review their IT systems, address any concerns, discuss upcoming projects, and ensure that they are progressing according to their personalized IT Roadmap. You will hear from us a lot, we will feel like a part of your team!
Unfortunatley a lot of clients we take on say that their former IT companies never contacted them, they never heard from them! Once they signed a contract, that was that!
Our goal and desire is to build a long-term relationship with all our clients and so we want to hear from you and want to contact you.
Tell me more about Purple Cloud IT's history?
Our director has over 25 years of experience in the IT, Cyber Security, and Customer Service industries, and Purple Cloud IT has been in operation since 2015. Our director is a seasoned public speaker on topics such as Cyber Security and Customer Service. To learn more about us, please visit our website about us page.
We have a background in helping non-profits and other SME’s with their IT and Cyber Security.
Do you provide detailed invoices that clearly explain what I'm paying for?
Receiving an invoice without any details about the work done can be frustrating. It’s important to demand detailed invoices that clearly show what work was done, why it was necessary, and when it was completed. This way, you’ll never have to guess what you’re paying for.
What if I have an issue at the weekend?
Our team is always available to provide assistance, whether it’s during office hours, in the evening, or on the weekend. You can get in touch with us at any time, even outside of regular business hours, and we’ll be happy to help.
You can contact us via our IT Support app (which is our app that will be installed on your desktop computer) or call us. Its this extra peace of mind that our clients love knowing they can contact us whenever they need help. We are always there!
How do I get in touch if I need help?
Our clients have multiple options for contacting us. They can call our dedicated helpdesk number at 01326 336 332, log a support request through our IT Support App on their desktop, or chat with us online. We make it easy for our clients to reach us, so if you need IT support in London, don’t hesitate to get in touch!
What's it like to work with Purplecloud IT?
At Purple Cloud IT, we value our clients and strive to provide the best possible service. Our team is made up of friendly, customer-focused individuals who take the time to understand each business we work with.
We help our clients stay secure, productive, and focused on their core business, rather than worrying about IT. Our clients love us, and we quickly become an integral part of their team.
We are often told how friendly and approachable our team is, this is no surprise as all our team undergo customer service training (we don’t only train ourselves on the tech stuff). The customer experience is an important part of our offering and that’s why we offer a 30 day contract to all clients because we know once you become a client, you won’t want to leave us!
Purple Cloud IT Guarantees
Transparant Pricing:
We always quote our clients for the entire project so there aren’t any hidden unexpected charges. We also provide you with a long-term budget so you know exactly what you’re spending!
No Long-term contracts
Our long-term partnership with you is built on an excellent customer experience which is why our agreements can be cancelled anytime with short notice. This keeps us on our toes!
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Sectors We Serve
Financial
The FCA requires businesses to have robust cybersecurity measures in place.
At Purple Cloud IT, we already help other FCA-registered clients implement the necessary security measures to meet these requirements.
We realise there needs to be a balance between security as staff being able to do their jobs!
Non-Profit & Charities
Charities often handle a large amount of confidential data, and it’s important to keep this information secure from cyber attacks.
At Purple Cloud IT, we have experience helping our charity clients protect their data. Let us help you safeguard your information.
We can help you get cheaper licenses and we also offer all our charity clients a discount on our standard pricing.
Recruitment
The recruitment industry is fast-paced and relies on technology to function smoothly.
Our clients in the recruitment sector appreciate how we keep their technology running seamlessly, allowing them to focus on their core business.
We can help you use new AI technologies such as Microsoft Co-Pilot to improve efficency in your business.
IT Support Services for Small Businesses
Small and medium-sized enterprises (SMEs) often need to balance the need for robust cybersecurity with the desire to keep IT costs low.
Our Business IT Support London package is designed to help SMEs achieve this balance.
See how we can help your organization stay secure and protected while keeping costs under control.
FRUSTRATION-FREE IT SUPPORT LONDON
Your Client Journey with us in 4 Steps
01 - Discovery
We will have an initial call over the phone or video conference. We want to find out more about your organisation and its goald, also what your current IT frustrations and issues are.
Do you already have an IT company that you’re not happy with? What area(s) have they failed you in? What area(s) did they do well in?
If you don’t have an IT company, why are you looking into outsourcing IT now? Are you tired of dealing with day to day IT issues? Are you not confident that you have enough protection in place against Cyber Attack?
We will review your IT Setup and even make some initial recommendations.
02 - Proposal
After our initial discussion we will arrange to meet you in person and show you how we can help your organisation with its IT and Cyber Security.
We will include within our proposal:
– Unlimited IT Support
– Initial Cyber Security audit
– Coming on site to meet all staff and get you setup on our systems
– Plus much more!
After our proposal meeting where we show you everything including our pricing, we will send the proposal to you along with a video to explain each part of the proposal (as you might not remember everything from our meeting!)
03 - Onboard
If you’re happy with the proposal,we can then onboard you as our new clients!
If you have an exisiting IT company we will work with them to get everything handed over to us (we’ve done this many times and its a very straightforward process).
We will come onsite to visit all staff members and get their computers setup on our systems, plus ask them if they have any burning ongoing IT issues, where are here to help!
We will give you access to our non-jargon onboarding checklist so you can follow how the onboarding process is going.
We will meet with you after 30, 60, and 90 days to review the onboarding process and iron our any small problems before they become major issues.
04 - Results
As your technology partner, you’ll now be able to concentrate more on your Business and not your IT!
We will keep your IT running efficiently and securely, you’ll love working with us!
We will have regular technoloty business review meetings with you to discuss any improvements we recommend for your organisation.
We will keep you updated on the latest threats on the cyber security front and how we can protect you against them.
Our clients want our service to be reliable, efficient, and approachable.
At Purple Cloud IT, we have many years of experience in the IT sector and understand what it takes to provide exceptional customer service. Our clients expect the highest level of support from us, and we strive to meet and exceed their expectations.
Our clients see us as more than just an external IT business – they view us as part of their team, working with them every day to keep them secure and productive. If you’re a company in London looking for a premium customer experience that is cost-effective and efficient, allowing you to focus on running your business, contact us today at Purple Cloud IT.
What Our Clients Think of our IT Support
“Their professional yet friendly approach is a credit to them, and their knowledge is superb. Everything you could need, all handled and taken care of. “
SAMUELE ARMONDI | THOUGHT QUARTER | MANAGING DIRECTOR
“Purple Cloud IT give us the confidence that we are secure, and are always compliant with the most recent guidelines. The team can handle crisis calls and resolve issues quickly!”
LEANN CROSS | HOMESTART GREENWICH | DIRECTOR
We helped Home Start Greenwich move from a old dated onsite server based at one of their offices in Greenwich, London, that contained all their data to a secure Microsoft 365 system.
"Aaron and his team are knowledgeable, professional and efficient. We have used them for a many years now and are glad to have an effective IT Company supporting us."
DAVID WOOLLEY | LONDON BASED PMUK | MANAGING DIRECTOR