Helpdesk


The Cornwall IT Helpdesk, is on hand to answer all questions from our clients. You will receive a dedicated support number that you can call Monday to Friday, 9am to 5pm. Our friendly team are IT experts and will help you over the phone or via remote access. If we cannot assist remotely a engineer will visit your office.

Here are some of the benefits of Cornwall IT’s Helpdesk:

Security Dedicated Helpdesk number for our Clients
Security 99% of calls answered within 60 seconds
Security Average wait time of 7 seconds
Security 100% Dedicated to your Customer Service

Security Professional, expert technicians
Security 
We aim to resolve every call, first time
Security 
We can offer 24/7 Support if needed
Security 
Remote & Onsite support

Out of Hours Support (24/7/365)

Need extra support outside of the normal 9 to 5 / Monday to Friday? We can offer helpdesk support 24 hours a day, 7 days a week, 365 days a year, if you need it!

More About Our Helpdesk

We want to keep your business productive so whether you need help creating new users, resolving an issue with your computer or a problem on your networks and infrastructure, our Helpdesk will work hard to keep your business running smoothly. Our clients can call the Helpdesk for any help needed, for example:

  1. Incidents – If you have an issue that affects the normal service of your business, call us so we can work to fix the issue quickly. We will also find out why it happened so we can prevent the issue from returning.
  2. How Do I’s – Sometimes you may know what you need to do, but are not sure how to do it. For example you may want to add an auto signature to your email but need help in HOW to perform this action. Call us for these types of questions!
  3. Service Requests – You may need to call us to book in some work that isn’t urgent but needs to be actioned at some point. For example, you may have a new user starting the company in a weeks time, so you log a support request for one of our agents to complete the work within a week.

Contact us today to discuss your requirements and to receive a tailored quote for your business!