Managed IT Support for Cornwall

Traditional IT Support is very reactive, dealing with issues as they arise. Managed IT Support is more proactive, anticipating potential issues and problems and implementing solutions to prevent potential problems happening in the first place. Traditional IT Support could seem cheaper in the short term, but with multiple issues, which could lead to lost revenue, this could end up costing your business more money and wasted time in the long term.

What does Managed IT Include?

Unlimited Support

We’ve a set monthly fee and no hidden charges, you will have unlimited access to our Helpdesk Team to resolve and answer any issues you face.

24/7 Monitoring

We will monitor your Servers and Workstations, keeping them up to date and protected. We are often alerted to any potential issues and are working on a resolution before you even know about it!

Agreed Response Times

As a Managed IT customer, we will agree response times for any issues in the form of Service Level Agreements. The response times are usually the worse-case scenario, in most cases we will answer and deal with any issues immediately.

Cyber Security Audit

All our Managed IT Support customers are given a FREE Cyber Security Audit. This will highlight any vulnerabilities in your IT Infrastructure and what’s needed to plug those vulnerabilities. With our Cyber Essentials accreditation, you can be confident that you’re safe hands.

Vendor Management

If you host your Website elsewhere, pay another vendor for your Office 365 licenses, or have bespoke software which includes Vendor support, we will liaise with those vendors directly to save you acting as the middle-man.

Virtual IT Director

We will act as your virtual IT director and work with you to give you different options for your future IT Infrastructure. We will create a Technology Roadmap inline with your business needs and work with you to achieve your goals. 

Technology Business Review

Our clients are so important to us, which is why we will regularly meet with you (in person or virtually) to discuss your IT setup, any issues you’re facing and talk about future projects.

Discounts on Other IT Services

As a regular Managed IT customer, you also will have the chance to receive discounts on our other services such as onsite visits and project work.

Our Partners

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