London it support

London IT Support

Although we have an office located in London, our headquarters are located in Cornwall, this means our operating costs are significantly lower than an IT Support companies located in and around London. What does this mean for our London based clients? Lower rates on remote IT support and onsite IT support! Need London IT Support services for your business and thinking of renewing your IT contract, find out how much you can save by going with Cornwall IT Ltd! We specialise in providing IT Support for Business and using the latest technologies to keep our clients secure. For IT Support in London, contact us today.

Want to know what a Cyber Security conscious business needs to protect their network? We’ve produced a Cyber Security Toolkit to help businesses who don’t know where to start when it comes to knowing what security they need to protect themselves, almost like a check list for business cyber security. Download your FREE copy here.

London Office

The Engine House Bexley

2 Veridion Way

Erith

Kent

DA18 4AL

 

How can we help your business?

Unlimited IT Support

We’ve a set monthly fee and no hidden charges, you will have unlimited access to our Helpdesk Team to resolve and answer any issues you face. We also include discounted rates on onsite support and project work. As our headquarters is located in Cornwall we can offer better rates than many London based IT firms. 

Detailed IT Roadmap

For our Business IT Support customers we will assess where you currently are as a business in terms of IT Infrastructure, your Cyber Security and provide you with a detailed audit of your systems and what we would recommend you need to implement to keep your business productive and secure. At the start you may have a lot of red showing on the audit, but as we progress through your roadmap those reds will turn to green!

24/7 Monitoring

We will monitor your Servers and Workstations, keeping them up to date and protected. We are often alerted to any potential issues and are working on a resolution before you even know about it!

Agreed Response Times

As a Managed IT Support customer, we will agree response times for any issues in the form of Service Level Agreements. The response times are usually the worse-case scenario, in most cases we will answer and deal with any issues immediately.

FREE Cyber Security Audit

All our Managed IT Support customers are given a FREE Cyber Security Audit. This will highlight any vulnerabilities in your IT Infrastructure and what’s needed to plug those vulnerabilities. With our Cyber Essentials accreditation, you can be confident that you’re safe hands.
Our Managed IT Support package not for you? Why not contact us about our Pay As You Go IT Support?

We use modern innovative technology

As a modern and innovative IT Support provider, we only use modern innovative technology which enables us to save money for our clients! For example, we’ve replaced old onsite servers and used a product call JumpCloud to provide user control and workstation security. Read about our case study here on the JumpCloud website.

Vendor Management

If you host your Website elsewhere, pay another vendor for your Office 365 licenses, or have bespoke software which includes Vendor support, we will liaise with those vendors directly to save you acting as the middle-man.

Virtual IT Director

We will act as your virtual IT director and work with you to give you different options for your future IT Infrastructure. We will create a Technology Roadmap inline with your business needs and work with you to achieve your goals.

We help achieve Cyber Essentials

If you need to show your clients that you take Cyber Security seriously, a Cyber Essentials certification could be the next step. We help clients achieve Cyber Essentials. Not sure what Cyber Essentials is? Read more about it here.

Frequently Asked Questions:

We’ve put together a list of FAQs but please get in touch if you can’t find an answer to a question you have, just contact us here.

What exactly does an IT Support firm do?

As a managed service provider, we take care of all your IT needs including protecting your IT systems from cyber attack. This is why we recommend that every business should seek help from an IT Support company to implement a cyber security plan.

Where are your Offices located?

Our head office is in Cornwall and we also have another office in the London area. This means we can offer competitive remote support services as the bulk of our staff are located in Cornwall and we don’t have large overheads which is the case for many other London IT Support firms.

How do I log a support call?

By calling our dedicated helpdesk number on 01326 336 332 or emailing us at support@cornwallit.com

Do you support Apple Macs?

Yes we are very experienced in support both Microsoft and Apple products.

Can an IT Support engineer visit my office?

Most of our support can be done remotely, but we can also send a support engineer on site when required. Our clients also have regular business meetings with one of our accounts managers.

We have multiple offices all over the UK, can you provide IT Support for these offices?

We already provide support to large businesses, some with 50 remote offices around the UK.

How long have you been in the industry?

Our director has been in the IT, Cyber Security and Customer service industry for over 20 years and Cornwall IT has been around since 2015.

What are your SLA's for Cornwall IT?

please visit https://www.amazingsupport.co.uk/sla/

Can you provide out of hours support?

Yes we can provide extended hours support and also 24/7 support when required.

IT Support Services

Our clients want our service to be reliable, efficient, and approachable

With many years of experience in the IT sector, we know what exceptional customer service is and what our clients expect from an IT support service.

Our clients don’t view us as an external IT business, they view us as part of their team, working with them each day to keep them secure and productive.

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Contact us today!

Cornwall IT are serious about your privacy. Any information we collect will strictly be used in relation to the services you requested from us. We will never share your data with anyone else. Any data you provide will be held under the General Data Protection Regulation (GDPR) and in line with our Privacy Policy