London IT Support
Although we have an office in London, our headquarters are located in Cornwall, this means our operating costs are significantly lower than any IT Support companies located in and around London. What does this mean for our London based clients? Lower rates on remote IT support and onsite IT support!
Most support can be done remotely by our trained and experienced team at our head office in Cornwall, but we also have engineers at our London office who can provide fast onsite support when required.
Need London IT Support services for your business and thinking of renewing your IT contract? Find out how much you can save by going with Cornwall IT Ltd! We specialise in providing premium IT Support for Business and using the latest technologies to keep our clients secure. For IT Support in London, contact us today.
21 Questions to ask your IT Support Firm
London IT Support
The Engine House Bexley
2 Veridion Way
What our Managed IT Services Include
Unlimited IT Support
We’ve a set monthly fee and no hidden charges, you will have unlimited access to our Helpdesk Team to resolve and answer any issues you face. We also include discounted rates on onsite support and project work. As our headquarters is located in Cornwall we can offer better rates than many London based IT firms.
Detailed IT Roadmap
For our Business IT Support customers we will assess where you currently are as a business in terms of IT Infrastructure, your Cyber Security and provide you with a detailed audit of your systems and what we would recommend you need to implement to keep your business productive and secure.
We will monitor your Servers and Workstations, keeping them up to date and protected. We are often alerted to any potential issues and are working on a resolution before you even know about it! Most premium IT firms will offer monitoring, this means we can get track of all your devices for health and security.
Agreed Response Times
As a Managed IT Support customer, we will agree response times for any issues in the form of Service Level Agreements. The response times are usually the worse-case scenario, in most cases we will answer and deal with any issues immediately.
Cyber Security Audit
All our Managed IT Support customers are given a Cyber Security Audit. This will highlight any vulnerabilities in your IT Infrastructure and what’s needed to plug those vulnerabilities.
We use modern innovative technology
As a modern and innovative IT Support provider, we only use modern innovative technology which enables us to save money for our clients, and provide a wide range of support solutions! For example, we’ve replaced old onsite servers and used a product call JumpCloud to provide user control and workstation security. Read about our case study here on the JumpCloud website. You will see that we take a modern approach to IT Support.
If you host your Website elsewhere, pay another vendor for your Office 365 licenses, or have bespoke software which includes Vendor support, we will liaise with those vendors directly to save you acting as the middle-man.
Virtual IT Director
We will act as your virtual IT director and work with you to give you different options for your future IT Infrastructure. We will create a Technology Roadmap inline with your business needs and work with you to achieve your goals.
We help achieve Cyber Essentials
If you need to show your clients that you take Cyber Security seriously, a Cyber Essentials certification could be the next step. We help clients achieve Cyber Essentials. Not sure what Cyber Essentials is? Read more about it here.
LONDON IT SUPPORT
We’ve put together a list of FAQs but please get in touch if you can’t find an answer to a question you have, just contact us here.
Does my Business need IT Support?
Cyber attacks are becoming more common with many small to medium businesses being targetted. Cyber criminals know that there are some businesses out there that have no Cyber Security plan in place and these are an easy target for them! We provide managed IT support which includes a cyber security audit to highlight any major risks to your business and what you need to do to protect yourself.
Is my Business ready for a Cyber Attack?
We ask every business this question! Are you ready for a cyber attack!? Its not a matter of IF you will suffer a cyber attack, its WHEN! If any IT firm says they can protect 100% against a cyber attack, they are lying to you! You need to be prepared to overcome any cyber attack so that any downtime is reduced to the absoloute minimum.
Will you improve my Businesses IT?
We believe that your computer consultant should routinely conduct roadmap meetings with you to look for new ways to help improve your operations, lower costs, increase efficiencies and resolve any recurring problems that may be arising.
Do you have enough technicians to cope with my demands?
You don’t want to find that the moment you need a problem fixing, the only person that can help is away on holiday. They should have enough technicians who know and understand you network and business to be able to help you at all times.
Do technicians arrive on time and dress professionally?
Any technicians working on your network is a part of your staff while they are there. We believe technicians should be true professionals that you would be proud to have in your office. They should dress professionally, show up on time and tidy up after themselves!
You have Offices in Cornwall and London?
Our head office is in Cornwall and we also have another office in the London area. This means we can offer competitive remote support services as the bulk of our staff are located in Cornwall and we don’t have large overheads which is the case for many other London IT Support firms. Need IT Help London area, get in touch with us!
What do we do if we have an issue or request?
Simply call our dedicated helpdesk number on 01326 336 332 or email us at [email protected]
Do you support Windows, Macs and Linux?
Yes to all! We support all the major operating systems with experts in each of them.
Will you help with my 3rd party applications?
Yes we always take ownership of all your IT problems, so if you have an issue with a 3rd party application, we will liaise with the support company that cares for that until the issue is resolved.
Will you talk Jargon to me?!
No! Its our policy not to talk geek speak to any of our customers. Our technicians will never make you feel stupid by talking techy jargon to you. Afterall we understand that you’re experts in your industry not ours so we will explain things to you in plain english!
Will I only hear from you if I contact you?
We regularly meet with all our clients and review their IT, discuss any concerns, any projects and continue to move them forward with their personalised IT Roadmap.
So you provide remote and onsite support?
Yes! Most of our support can be done remotely (at a reduced rate from our Cornwall offices), but we can also send a support engineer on site when required. Our clients also have regular business meetings with one of our accounts managers. The key for us is providing an exceptional customer experience whether that is remotely or onsite.
Tell me more about Cornwall IT's history?
Our director has been in the IT, Cyber Security and Customer service industry for over 20 years and Cornwall IT has been around since 2015. Our director has delivered many public speaking talks on Cyber Security and Customer Service (both are at the heart of Cornwall IT)
Do you provide detailed invoices that clearly explain what I'm paying for?
Do you hate it when your computer service company sends you an invoice and you have no idea what work was done? This is completely unacceptable behaviour. You should demand detailed invoices that show what’s been done, why and when so you never have to guess what you are paying for.
What if I have an issue at the weekend?
You can get in touch with us whether its during office hours, in the evening or at the weekend. Our team are always on hand to provide help whenever you require it (even if that is out of hours).
What's it like to work with Cornwall IT?
We love our clients, and our clients love us! We enjoy finding out about every business we work with and helping them stay secure, be productive and be able to concentrate on their business rather than their IT. Cornwall IT is made up of brilliant customer focused and friendly people and we quickly become part of your team!
Our clients want our service to be reliable, efficient, and approachable.
With many years of experience in the IT sector, we know what exceptional customer service is and what our clients expect from an IT support service.
Our clients don’t view us as an external IT business, they view us as part of their team, working with them each day to keep them secure and productive. So if your a company in London looking for premium customer service that is cost effective and efficient so you can concentrate on running your business, contact us today!